Shine MedSpa & Microblading
Spa Policies
At Shine MedSpa & Microblading, we are committed to providing a relaxing, professional, and safe environment for all our clients. Please review our spa policies to help us deliver the best experience possible.
Appointments
Booking: Appointments can be made online, by phone, or in person. A valid credit card may be required to reserve your time.
Arrival: Please arrive at least 10 minutes before your appointment to allow time for check-in and consultation.
Late Arrivals: Arriving late may reduce your service time to avoid affecting the next client’s appointment. If you are more than 15 minutes late, your appointment may be rescheduled and subject to a cancellation fee.
Cancellations & No-Shows
Cancellation Policy: We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the scheduled service.
No-Show Policy: No-shows will be charged 100% of the service cost. Multiple no-shows may result in restricted booking privileges.
Deposits
Certain services, and multiple no-shows, require a non-refundable deposit at the time of booking. This will be applied to your final balance.
Children, Pets & Guests
To ensure a tranquil environment, we kindly request that children and additional guests not accompany you unless they are receiving services; moreover, we do not have toys or babysitters, so we request that you do not bring your children to the spa while you are receiving services.
- Due to the nature of work that we perform, a sterile environment is necessary. For the health of our staff and patients, pets are not allowed in the spa at any time.
Health & Safety
Please inform us of any medical conditions, allergies, or recent cosmetic procedures that may affect your treatment.
If you are feeling unwell, we ask that you reschedule your appointment for a later date.
Refunds
We do not offer refunds for services rendered. If you are dissatisfied with your results, please contact us within 72 hours so we can work to address your concerns.
Product returns may be accepted within 14 days if unopened and in original condition. Opened or used products are non-refundable.
Pricing and Payments
All prices quoted are subject to change without notice. All purchases and services are final, and there are NO refunds.
We accept major credit cards, debit cards, and cash. Gratuities are appreciated and may be given directly to your provider (cash preferred).
- Financing: we offer financing through Cherry. Cherry is an independent finance company, and we are not affiliated with them.
Privacy & Confidentiality
Your privacy is important to us. All client information and treatment history is kept strictly confidential.
Cell Phones
Cell phone use is not permitted during a procedure.
Permanent Makeup Work Done By Other Spas
Recoloring permanent makeup done previously by anyone else is not “just a touch-up” since it is not the original work of our Provider. Therefore, fees start at the new permanent makeup prices. Two or more appointments may be necessary to achieve and complete most permanent makeup correction procedures. Note: Permanent Makeup Maintenance / TOUCH-UP – Touch-up’s are not included in the original procedure fee.
Miscellaneous Policies
- – We reserve the right to refuse services to anyone.
- – Two or more appointments may be necessary to achieve and complete most permanent makeup procedures depending on each person’s skin. Touch-up fees may apply.
- – Since scar tissue is abnormal, multiple sessions are usually needed to achieve satisfactory results with medical grade tattooing/camouflage.
- – Only clients receiving service will be allowed within the treatment room.
Thank you for respecting our policies and helping us maintain a serene and professional atmosphere. If you have any questions, please don’t hesitate to reach out. We look forward to helping you shine!
